Shipping is by DPD directly from our production facility in Austria. You will usually receive your package in 2-3 business days. We will cover the shipping costs for you regardless of your order quantity.
Once the order has been processed and shipped, you will receive a tracking link via email or SMS.
Delivery delays:If there are delays in delivery, we will contact you in advance by email. You are also welcome to contact us at any time at office@klinopur. com or via the contact form if you have been waiting for your package for a long time.
We offer a 30-day money-back guarantee. You can return the products you have ordered to us within 30 days of purchase without giving a reason. We will refund you the full purchase amount. Please contact us for a return by e-mail or via the contact form.
In the case of a return the syrup box would have to be sent to the following address:
Natur Vital Handels GmbH
Wirtschaftszeile Ost 10
Important information for returns or exchanges
If you want to return an item or exchange it, get in touch please send the following information to office@klinopur. com:
- Your order number
- Description of the problem (e.g. B damage)
- evidence (e.g. B photos or videos)
We offer payment by credit card (Mastercard, Visa, American Express), instant transfer (Klarna), purchase on account (Klarna), Paypal and Amazon Pay.
Every payment is 100% secure thanks to SSL encryption.
Payment with Klarna:
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options. Payment is made to Klarna:
- Invoice: The payment period is 14 days from dispatch of the goods/ticket/or, in the case of other services, the provision of the service. You can find the invoice conditions for purchase on account for deliveries to Germany at https://cdn. of course. com/1. 0/shared/content/legal/terms/EID/de_de/invoice?fee=0 and for deliveries to Austria at https://cdn. of course. com/1. 0/shared/content/legal/terms/EID/de_at/invoice?fee=0.
- Installment purchase: With Klarna's financing service, you can flexibly pay for your purchase in monthly installments of at least 1/24 of the total amount (but at least EUR 6.95) or under the conditions otherwise specified in the checkout. The installment payment is due at the end of the month after Klarna has sent a monthly invoice. Further information on installment purchase including the general terms and conditions and the European standard information for consumer credit can be found here: https://cdn. of course. com/1. 0/shared/content/legal/terms/EID/de_de/account
- Immediately: Your account will be debited immediately after placing the order.
- Direct debit: The debit takes place after the goods have been shipped. You will be informed of the time by email. (Please only list those payment methods that you also offer. )
The use of the payment methods invoice, installment purchase and direct debit requires a positive credit check. In this respect, we forward your data to Klarna for the purpose of address and creditworthiness checks as part of the purchase initiation and processing of the purchase contract. Please understand that we can only offer you those payment methods that are permissible based on the results of the credit check.
General information about Klarna is available here: www. of course. com Your personal information will be treated by Klarna in accordance with the applicable data protection regulations and in accordance with the information in Klarna's data protection regulations for Germany/Austria.